LEARN

What is Hunterhill?

Hunterhill is a contemporary streetwear fashion brand created by Alonzo Lee in 2019.Thank God For Hunterill. 

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support via email: hunterhill.usa@gmail.com.

How long does it take to ship my order?

Orders are shipped 3-5 Business days from date of purchase unless otherwise stated otherwise in product description. 

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionally offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.

You can choose these payment methods at checkout.

Where do you ship?

We currently ship everywhere in the United States and most surrounding countries. For questions regarding shipping outside the US, please reach out to our support via hunterhill.usa@gmail.com

How long does it take to ship my order?

Once your order is processed, it usually takes 24 to 48 hours for fulfillment.

Do you offer fast shipping?

You can select fast shipping after having entered your delivery location. Choosing an upgraded shipping option does not speed up the processing time.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).


Will I pay taxes for international shipping?

Deliveries in Europe will have to pay customs taxes.

For more information on international shipping email: hunterhill.usa@gmail.com.

Do you accept returns?

We do accept returns with respect to the following conditions:

- The item must have been sold on our online store

- The item shouldn't have been used in any way

- The return or exchange request is made within 30 days of delivery

- The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support via email: hunterhill.usa@gmail.com.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

Returns within the US are free. You can refer to the delivery paper within your package to organize your return.

Returns from outside of the US are the responsibility of the buyer.

Feel free to email: hunterhill.usa@gmail.com for more details.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange, or credit will be issued within 14 days of our services accepting your return.

Is there a warranty?

We guarantee any of our products made by us and sold through our online store to be free of defects. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The item must have been sold on our online store

- The item shouldn't have been used in any way

- The return or exchange request is made within 28 days of delivery

- The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed via: hunterhill.usa@gmail.com